Frequently Asked Questions
A website allows you to have robust online visibility which will allow your organization to be noticed more easily online. This has the potential to open up new markets to you and enable you to trade and do business more seamlessly with the global market. You will also be providing your clients with an easy way to reach you no matter where they are. You can keep them updated with the latest from your business or organization and create long term value to them.
To begin the web design process, we require a number of things from you:
- Your Logo in high quality png, jpeg or vector.
- Photos that you would like us to use on your website.
- Text for each of the pages we will be building
- The colors and fonts you would like to use on your website.
- At least 3 website you like and there reasons why you like them.
- The navigation structure of the website. (See Example below)
Once you pay, we will start the process of organizing your content and planning the design of your website. In case we have any questions, We will reach out to you to ask and clarify in order to give you the website you had envisioned. After we have gained a full understanding of the kind of website you are looking for, our design team will embark on designing your website by first creating a high fidelity mock-up of the website for your review. After approval from you, we will then start working on the actual website that will result in a complete website ready for launch after your approval.
You will make an initial payment of 75% of the website value before we can begin the development process. Once we have designed the website and all the changes are done according to your specifications, you will be required to clear the balance before the website is launched.
The cost of building your website is one time and once you have paid the full agreed amount, you will only need to make payments for web hosting and domain name renewal once annually.
This is usually determined by how much content you have and the number of pages we will be building. However, the average turn around time is about 2 weeks from the time we receive content to the time the website is launched. This usually takes into consideration the time it will take to do revisions and initiate the launch sequence after we have received a go-ahead to launch. The time it takes to get the first draft can be as low as 4 days.
Once we have issued the first preview, You will have 3 days to make all the changes you need on the website after which we will be able to proceed with the launch. You can issue as many changes as you deem necessary but the restriction will be on the number of days available to make the changes. This will allow us to keep our promise of delivering the website within the deadline agreed upon.
The responsibility of performing backups on website rests on you as our client. We will provide you with the options of backing up the website upon your request to get you started. If you don’t have a backup of your website, we do a weekly backup of our websites that overwrite the previous backup.
Yes. Most of the websites we create are highly editable by a person who has a basic understanding of computers. You will need to have a computer and internet but as long as you understand basic computing concepts, you would be OK editing the website yourself. However, we will also provide (upon request by your) a guide giving a basic walk through on how to edit your website and make basic changes. This will give you the basic knowledge you would need to get started with editing your own website.
With SEO a website usually takes between 4 to 6 months to reach the top of the search engine rankings for a particular set of keywords once it’s published. The quality of the content will greatly determine if the website will be able to rank in the first place.
Once the website is launched on your domain name, we will hand over full access of the website to you. You will have full access and control of the website and can perform the changes you deem necessary. If you would like us to perform any updates or edits to the website, we will need you to provide us with the login credentials since we will not have direct access.
When the web design process is complete, we will upload all the website files on your web hosting account and you will have full control of all aspects of the website. In addition to the website, at your request, we can create a short descriptions demonstrating how to make changes to the website and and change elements like pictures etc.